Introducing a whole new process for medal
and service record requests
Introducing a whole new process for medal and service record requests
The New Zealand Defence Force (NZDF) has introduced a new process for all medal and service record requests. We asked NZDF Medals Policy Advisor Jack Hayes about how it all works.
Why has this been brought up?
The main reason is to have a single point of contact for anything to do with military records and medal enquires. It also lines it up with best practice and the Public Records Act 2005. Depending on what you wanted you had to fill out one of 14 different forms. This was complex and time consuming for everyone involved. We have reduced this to one form for ease of filling out and processing.
You can download this here.
Who can use it?
The website allows anyone to request information held in military archives or to make medal enquiries. We have aligned information distribution to the requirements of the Privacy Act 1993 – anyone seeking this information must meet these. For more information go to the NZDF Medals Website.
For service files, the first file is free; however, subsequent files cost $28 each.
For example, someone seeking to retrieve the files for both grandfathers and 2 great grandfathers would pay $84.00 all up (four files, with the first one free).
Medals which have not been claimed prior to a request are free to send and receive. Replacements for lost or destroyed medals of living ex-service men and women are available from NZDF at a cost accounting rate.
NZDF offers NO replacement for lost or destroyed medals once the veteran passes away. Copy or duplicate medals are available through most reputable medal mounters.
- How will the data from service records be used and who can access it?
The information will be of use to families, servicemen and women, and researchers. All data will be anonymised where appropriate to protect the privacy of living individuals.
The RSA and Veterans’ Affairs will use this information to research veteran conditions and eligibility to entitlements relating to service. Data may be used to predict patterns and trends concerning current and future veterans, especially in terms of health effects and their prevention. This may inform policy and strategies for the ongoing welfare and medical requirements of servicemen and woman.